Terms & Conditions of Sale – GDPR Privacy Notice
1.0 General
Unless we have agreed otherwise in writing, all orders are accepted subject to the following terms and conditions. If any of the Buyer’s own terms conflict with these, our terms will take precedence and are deemed accepted by the Buyer.
This contract is governed by the Laws of England. Both parties submit to the exclusive jurisdiction of the High Court in England, although the Seller may bring proceedings against the Buyer in any other court with jurisdiction.
We are not liable for any loss caused by delay or failure to deliver where this results from an Act of God, war, civil unrest, riot, industrial action, material shortages, government restrictions, fire, flood, sabotage, or other circumstances outside our reasonable control.
2.0 Delivery
We will make every reasonable effort to meet quoted delivery dates; however, these are statements of intent only and are not contractually binding. A failure to deliver on time does not constitute a breach of contract, and the customer may not cancel, treat the contract as void, or claim damages as a result.
Where goods are delivered in instalments, a fault with one instalment does not entitle the buyer to treat the whole contract as void.
If the buyer does not provide delivery instructions within 5 days of being told the goods are ready, the full invoice amount becomes payable immediately, and we may charge for storage from that point onward.
3.0 Loss or Damage in Transit
We will only consider a claim for loss or damage in transit where:
(a) Non-delivery: written notice is given within 21 days of the expected receipt date
(b) Damage in transit: written notice is given within 5 days of delivery
(c) Where goods are carried by an independent freight company, the customer follows that carrier’s own claims procedure in full
(d) We are given a reasonable opportunity to inspect the damaged goods
We reserve the right to repair or replace, at our discretion, any goods found to be genuinely defective due to faulty materials or workmanship — this does not cover damage caused by misuse, negligence, incorrect storage or fixing, or normal wear and tear.
4.0 Acceptance
Goods are deemed accepted, and considered to match the contract, unless the customer notifies us in writing of any defect or discrepancy within 48 hours of receiving the goods and before using or reselling them.
5.0 Reservation of Title
Even after risk in the goods passes to the customer:
(a) Ownership remains with the Company until full payment has been received.
(b) If the buyer defaults on payment, the Company may repossess any goods still owned by the Company, and the buyer must allow the Company access to any premises where those goods may be recovered.
6.0 Limitations of Liability
We take care to manufacture and supply goods to specification, but it remains the customer’s responsibility to confirm the goods are suitable for their intended purpose. All statutory or implied warranties relating to fitness for purpose are excluded, and the Company accepts no liability for failure to perform beyond what is stated here.
If goods are found to be defective, our liability is limited to the cost of repair or, at our discretion, replacement. We will only consider a credit once we have had a fair opportunity to repair or replace the goods, and only where liability has been formally accepted.
We accept no responsibility for infringement of any patent, copyright, design, or trademark arising from carrying out the Buyer’s instructions; the buyer is responsible for securing any necessary permissions and for indemnifying us against related claims, costs, or losses.
Orders involving the installation of signage are placed on the understanding that the Buyer has satisfied all local planning and regulatory requirements; obtaining any necessary permits and permissions is entirely the Buyer’s responsibility, as is covering any associated charges.
Where signage is installed in the ground, it is the Buyer’s responsibility to ensure no underground services (water, gas, electricity, telecoms, pipelines) will be affected, and to disclose their location accurately to us in advance. Similarly, where a sign is fixed to a structure, the Buyer must ensure that structure is strong enough and in suitable condition to support it.
7.0 Price and Payment
Unless otherwise agreed, we reserve the right to change prices at any time without notice. Prices exclude VAT and other duties, and do not include freight, carriage, or packing costs, which are charged separately.
Unless credit terms have been agreed, payment is due in full when the order is placed. Invoices must be settled within 30 days, and we reserve the right to charge interest at 5% above the Barclays Bank Plc base rate on overdue amounts.
Quotations may be withdrawn at any time before an order is received, and are automatically considered withdrawn after 90 days if not accepted.
Goods remain the property of Surrey Shop Signage LTD until payment has been received in full.
8.0 Cancellation
Once accepted, an order can only be cancelled with the Seller’s written agreement, and on the condition that the Buyer covers all resulting losses (including loss of profit), labour and material costs, damages, charges, and expenses.
General Data Protection Regulation (GDPR) Privacy Notice:
Since the introduction of GDPR on 25th May 2018, we’ve followed its principles around how personal data is lawfully collected, processed, stored, kept accurate, protected, and removed on request. Surrey Shop Signage LTD wants to be clear about how we handle any personal data you share with us.
When you place an order, or when we handle an enquiry or quotation, we may need to hold personal data relating to purchasers, account handlers, technical or logistical contacts, and senior representatives — this can include names, job titles, employer details, postal and email addresses, and phone or fax numbers.
For accounting purposes, we also retain bank payment details as part of processing customer payments. We only use this data where it’s necessary to fulfil our contractual obligations to you, to meet legal requirements, or where we have a legitimate business interest in providing the services you’ve requested.
This includes:
- Sending transactional documents such as order confirmations, dispatch notices, invoices, credit notes, remittance advices, and account statements
- Managing your account with us, including quotations, order updates, notifying your accounts team of any issues, and providing technical support when needed
- Informing you of changes affecting your account, such as pricing or product updates, or changes to your point of contact with us
As part of servicing your account, we may share limited personal data with third-party processors, such as couriers or our UK-based suppliers and distributors, where goods are being shipped directly to you.
To comply with GDPR, we ask for your consent to process and store your data from 25th May 2018 onward. By placing an order with us, you’re agreeing to these Terms & Conditions of Sale and giving your consent for Surrey Shop Signage LTD to process and store your data — we’ll continue to look after your account as always while keeping your data secure. If you’d prefer not to give consent, please email us at [email protected]